PMP Project Management Professional 2022 past questions and answers

1. Escalate the dispute to the sponsor for a decision.
2. Bring the specialists together to understand the underlying concerns and facilitate a joint resolution.
3. Ask the functional managers to reassign one specialist immediately.
4. Choose the approach that has the lowest initial cost and direct the team to use it.

Answer: B. Bring the specialists together to understand the underlying concerns and facilitate a joint resolution.

The project manager should facilitate constructive dialogue and help the team resolve the issue at the appropriate level. Escalation or imposing a solution before understanding the disagreement can undermine ownership and miss important technical information.

1. Assign defect ownership to the most senior developer.
2. Ask the product owner to decide which team member should fix each defect.
3. Move defect work to a separate team so the sprint team can focus on features.
4. Facilitate a team discussion to agree on a working agreement for identifying and resolving defects.

Answer: D. Facilitate a team discussion to agree on a working agreement for identifying and resolving defects.

A facilitated working agreement addresses the source of recurring conflict and lets the self-managing team own its process. Assigning an individual or outsourcing the work avoids rather than resolves the issue.

1. Develop shared goals, clarify roles, and establish team agreements together.
2. Ask each department head to evaluate the other departments' members.
3. Keep all work assignments within each department to avoid coordination.
4. Wait until the first major conflict occurs before discussing team norms.

Answer: A. Develop shared goals, clarify roles, and establish team agreements together.

Shared goals, clear responsibilities, and jointly created norms help a newly formed cross-functional team build trust and coordinate across delivery approaches. Waiting for conflict or maintaining silos impedes team formation.

1. Reduce the team member's performance rating for missing the sprint target.
2. Add more stories to the sprint so the team remains fully utilized.
3. Help remove the impediment by coordinating with the environment owner and keep the team informed.
4. Ask the team member to work around the controls using a personal test system.

Answer: C. Help remove the impediment by coordinating with the environment owner and keep the team informed.

Removing impediments and enabling the team to deliver safely is a key leadership action. Penalizing the individual or bypassing environment controls does not solve the cause and can create additional risk.

1. Ask the sponsor to approve all product decisions on the users' behalf.
2. Engage the users to understand their availability and preferred feedback methods, then adapt the engagement approach.
3. Stop inviting operations users until the product is ready for release.
4. Require the users to attend every team meeting regardless of their role.

Answer: B. Engage the users to understand their availability and preferred feedback methods, then adapt the engagement approach.

The project manager should make participation practical and meaningful by tailoring engagement to stakeholder needs while preserving feedback opportunities. Substituting the sponsor or excluding users weakens product validation.